In the market for garage door repair? Most people don’t have a trusted company to call — not like they do their dentist, their family doctor, even trusted shoe repairman.
The good news is there is certainly no shortage of garage door repair companies in Sacramento, California. Seems like every Joe with a website has opened their own repair shop. But here’s the thing — very few of these companies have any real presence in Sacramento. In fact, most are barely a website. They hire contractors off CraigsList. The quality of repair offered by these companies can vary across the board.
How do you find a professional garage door repair company you can trust? You start with a detailed and rigorous interview process. This guide walks you through the selection process for great garage door repair.
How to Find and Interview a Potential Technician
In addition to the traditional phonebook, two great options for finding technicians are simply Google search or Yelp. Write down the contact information of the first 4 or 5 websites that show up in search and begin by looking at all their reviews on a service like Yelp or Google Business.
You may also want to check the Better Business Bureau to make sure there are no complaints lodged against them.
If all the reviews look good, go ahead and give them a call.
Now remember, you’re not obligated to hire a company just because you’re calling them. You have every right to interview the company and make sure they’re a good fit. If at anytime the technician sounds impatient or makes you feel uncomfortable, that’s a good sign to look for someone else.
Once a technician has answered the phone, explain the nature of your problem and ask them for a quote and explanation of their process. A reputable company would be happy to provide you with a free estimate and basic rundown of how the repair process works. If they refuse or dodge your questions and try to pressure you into having them come out to the location for an inspection first, then they probably aren’t a good fit.
Next, you should ask about insurance and guarantees. Are their workers covered by workers compensation? Is the company bonded and insured against liability? This is important in case a mistake is made and they damage your property.
If you receive a satisfying answer to all of these questions, then you’ve likely found the perfect repair company. Give them a call back and hire them for the job!!