Many garage door repairs can be fixed with some simple DIY maintenance. Provided you’re handy and have the time, minor issues like broken trolleys, garage door opener motors and bent door tracks are safe and simple to deal with on your own. Other garage door issues, however, require the expertise and tools of a professional. 

Repairs like panel replacement, fixing an off-track door, or spring repair/replacement are a few examples of times you should seek out professional help. It’s not just about inconvenience and cost – it’s about the safety of your home and the people inside it. 

This issue with home repairs for more complex door issues like these is how can you be sure the repair was done to the level of precision it needs to be? You’re risking safety, and you’re also risking way worse professional repair costs later if your work wasn’t as thorough as you thought it was and you have a catastrophic issue occur because of it down the road.

Who You Gonna Call [For Garage Door Repair]?

But the question then arises: Who do you call? It’s not like in the sprawl of Sacramento there’s one garage door repair company. And it’s not like all garage door businesses are created equal. So you’ve got to do a bit of legwork to make sure you hire a place whose professional repairs are actually professional. Any company can tell you how awesome they are all day long, but how do you know it’s not just lip service?

We’ve got you – there are certain things to look for, and certain things to run from, that will help you choose the best place to get that broken garage door back on track – figuratively or literally.

Let’s play Red Flag, Green Flag:

Green Flag: Guaranteed Services

This one’s simple. An ethical garage repair company will have no problem saying, hey – if something goes wrong after we leave, we’ll be back ASAP to make it right at zero cost to you. Even the best repairs may go awry – they might wake up other parts of your garage door that were about to break or set off a cascade of events that leads to your door malfunctioning in an entirely new way. Quality companies are going to be able to diagnose, mitigate and stand behind everything they do. The focus should be your safety and satisfaction.

Red Flag: Bad BBB Ratings

The Better Business Bureau exists purely to keep consumers safe and apprised of what’s actually going on inside a company. If a repair shop has acted in bad faith, against standard ethics, or worse – done some unseemly or illegal things, you’ll find it on the BBB’s website.

Green Flag: Insured & Experienced Professionals

When a company makes it a point to insure all their techs and only hire people that are certified, skilled and experienced professionals, you can be sure they take pride in their services. You’ve got to pay quality employees competitively to make sure they stay; and if a company is invested in their employees, you can reasonably assume they’re also invested in the quality of services they offer their customers.

Red Flag: Inexperienced/Unlicensed Technicians

This one is extremely straightforward. Don’t work with a company who won’t confirm their technicians are licensed and insured. And don’t work with a company whose techs are either by contract only and/or just general handy people who know their way around a garage door. There are specialists for a reason, and the good companies are where you’ll find them.

Green Flag: Transparency About Costs

A quality garage door business will be up front with you about what your installation/repair/replacement will cost, what future expenses you may incur with your choices, as well as what the actual value of that service is. For instance, is replacing a panel, opener and springs for the third time really worth it? Or is replacing the garage door better? Real professionals will know general costs off the top of their heads and be able to have a transparent discussion with you about what your bill is going to be. And they won’t try to sell you things you don’t need.

Red Flag: Doesn’t Provide Quotes

Speaking of money, if a repair company won’t give you a quote before they perform a service, they’re not the one for you. You should know the cost of a garage door repair going in. A quality business will provide comprehensive, detailed quotes – including parts and labor – and they’ll stick to their word. And those quotes should be free; never pay for an estimate.

Green Flag: Local, Responsive Service

Successful, reputable companies will always have the resources to serve their customers the way they expect to be served. And that means responsive service. For that, you need a local garage door company whose technicians live and work alongside their customers, because they’re invested in their communities, and they’re close by when your garage door gets stuck closed and you need help at 6am on a Sunday. The best companies will round this out with 24/7 emergency services.

Red Flag: No Physical Address

If a place that trades in physical parts, tools, work vehicles, building materials, etc doesn’t have an actual place where they do all that stuff? That doesn’t exactly gel, does it? This is a quick Google street view situation, but it’s all-important in determining a company’s quality.

Last Tips on Getting to the Bottom of the Best Garage Door Repair

So there are certain bullet points you should be looking out for while scouring the web for the best local place to get your garage door fixed. A checklist, if you will:

• Look at Google, Yelp, etc reviews.
• BBB ratings are real, and can tell you the history of the reputability of a garage door repair company.
• Poke around at your friends and neighbors and see if they have any companies they’d recommend (or warn against).
• Always confirm a company’s technicians are fully-insured and you carry zero liability when they’re working at your home.

Call Us with Questions Anytime!

If you suspect something is amiss about your garage door or simply have any questions, call SACS GARAGE DOOR REPAIR 7 days a week, 24 hours a day. We serve the Roseville, Folsom and Greater Sacramento areas with excellence in repair caliber as well as customer service caliber. Our services are 100% satisfaction and quality-guaranteed, and our technicians are licensed and insured. We’re made of green flags, so you can rest assured SACS’ services truly get the job done the way it should be.